Return & Refund Policy

At Digi Mart, we strive to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

Returns

• Customers may request a return within 7 days of receiving the product.

• The product must be unused, unopened, and in its original packaging.

• Products damaged due to misuse, physical damage, or improper handling will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return/refund:

• Personal care products

• Innerwear or hygiene-related products

• Customized or personalized items

• Digital/downloadable products

• Clearance or final sale items

Damaged or Wrong Product

If you receive a damaged, defective, or wrong item:

• Contact us within 24 hours of delivery

• Share clear unboxing video/photos as proof

Without proper proof, claims may not be accepted.

Refunds

• Refunds are processed only after returned product inspection.

• Approved refunds are processed within 5–7 business days.

• Shipping charges are non-refundable.

Order Cancellation

• Orders can only be cancelled before dispatch.

• Once shipped, cancellation requests may not be accepted.

Cash on Delivery (COD)

• COD orders may require confirmation before shipment.

• Repeated fake or rejected COD orders may result in account restriction.

Digi Mart Rights

Digi Mart reserves the right to refuse returns, refunds, or cancellations in cases of policy misuse, suspicious activity, or fraudulent claims.